If you have any questions or requests concerning how we store or use your personal information, please contact us.
What information do we collect about you?
We collect statistical information when you visit our website, such as the pages you visit, the length of time you spend on each page, the type of device you are using (computer, mobile or tablet) and general geographical information. Please see our cookies policy for further details.
We also collect information you provide directly, such as your contact details, if you sign up to receive our Vegan Starter Kit or your donation details if you make a financial contribution.
In addition, we collect information on your preferences and interests.
Finally, social media activity plays a crucial role in achieving Vegan Campaigns’ vision and so we may collect social media information, such as information provided by your Facebook profile.
Finally, we collect information to process donations, for internal record keeping, and so that we can follow up with you as part of our supporter care procedures.
Why do we collect this information?
We collect your information for a variety of purposes. There are specific examples below, but much of the information we collect helps us to build a relationship with you, so that together we can make a positive difference for people, animals and the planet.
Statistical information, such as the pages you visit and the length of time you spend on our site, is collected so that we can improve our website and create a better user experience.
Other information is collected so that we can provide you with resources, marketing, or a service you have requested. For example, if you register for the Vegan Starter Kit we need your first name, email address, and country in order to send you relevant support resources and details. With your explicit consent, we will also email you other marketing materials, such as news and appeals.
Details such as social media information (among others) are collected to help us monitor trends in Vegan Campaigns’ participation, build profiles of our supporters, understand your needs, personalise our communications, improve our products and services, and attract more support – all of which enable us to make a bigger impact for animals.
How do we collect information about you?
A ‘cookie’ is a file that a website stores on your computer which enables the website to collect information, so that it can remember your preferences and actions at a later time. Have a look at our cookies policy for details on the cookies Vegan Campaigns uses and how you can delete them if you wish.
We also collect information via third party websites such as social media sites, like Facebook.
What do we do with your information?
We store most of your information – particularly details you provide on our online forms – on our Customer Relationship Management (CRM) system, which is essentially a sophisticated database.
The CRM allows us to create reports of activity that show us trends in how our supporters are interacting with us, what is working well and what isn’t working so well.
We use your information to create email lists so that we can carry out marketing and deliver the information and services you request.
Sometimes we use your email address or information provided by your social media profile to find other people like you on social media who we can reach out to with our message – particularly people who may wish to take part in our vegan campaigns.
We use your information to create supporter profiles so that we can better understand our audience, what their interests are and the most effective ways to communicate.
We may combine this information with details such as your donation history to create more personalised communications and to ensure we are asking for an appropriate level of support from you.
If you’d like to opt out of your information being used in any of the ways detailed above, or if you’d like to withdraw your consent to receive marketing communications from Vegan Campaigns, you can do so at any time by emailing us at email@example.com or following the links in our emails.
Please note that we may store some data on electronic systems outside the European Economic Area (EEA).
These destinations may not have the same legal protections for personal data as you enjoy under EU law. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and data protection legislation.
When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- the countries we transfer your personal data to have been deemed to provide an adequate level of protection for personal data by the European Commission;
- we use contractual clauses approved by the European Commission which give personal data similar protection to that which it has in the EEA; or
- where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which required them to provide similar protection to personal data that applies within the EEA.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Who do we share your information with?
Where you have specifically consented, we will share your contact information with the Blue Horizon Foundation who share similar aims and objectives as Vegan Campaigns. For more information about how Blue Horizon will use your information please visit their website at https://www.bluehorizon.org/legal or contact them directly. Once your data is shared with Blue Horizon we do not have any control over the way in which they use your information and if you have any concerns or wish Blue Horizon to stop processing your data you should contact Blue Horizon directly through the contact details on their website. We do not accept any responsibility to you for the acts or omissions of Blue Horizon.
We never share or sell your information to any third parties to use for their own purposes without your express consent for us to do so.
Occasionally we run competitions where the prize is supplied directly by one of our corporate sponsors or partners. If you are a competition winner in such a case, we will share your contact details with the sponsor or partner for the purpose of getting the prize to you. However, we will collect your consent to do this beforehand.
How long do we keep hold of your information?
We only hold information about you for as long as it is needed for the purpose(s) it was collected, or as required by law.
If you have ever made a donation to Vegan Campaigns, we will retain your information relating to your donation for six years after your last donation for tax and accounting purposes.
If you have never given us a donation, we will keep your information for no longer than two years since the last time you interacted with us (such as by attending a Vegan Campaigns event, signing a petition, or opening an email from us). The exact time period will depend on the nature of your relationship with us and the purpose your information was collected for.
When it is no longer needed, it will either be deleted or anonymised. By anonymising data we are able to continue to use vital information supplied over the course of your relationship with us for reporting purposes and to track our progress over time, but without being able to identify you as an individual.
What legal basis do we use for processing your information?
Under European Law there must be a ‘legal basis’ for processing personal information in any given scenario. Most of the information processing carried out by Vegan Campaigns falls under the legal basis of ‘Consent’ or the legal basis of ‘Legitimate Interests’, although there may be some information, such as financial records, that we are required to process to comply with our legal obligations.
We only carry out email marketing with your explicit consent to do so. If you sign up to download our Vegan Starter Kit or register to receive news via email, you are giving consent for us to contact you in this way by entering your details on to the relevant forms.
However, we use Legitimate Interests to carry out analysis on the information we hold about you to inform our future communication plans.
The law stipulates that ‘Processing will be lawful if it is necessary for the purposes of the legitimate interests pursued by the controller [Vegan Campaigns] or a third party, except where such interests are overridden by the interests of fundamental rights and freedoms of the data subject [you]’.
What this means in practice is that when we process data under the Legitimate Interests principle, we have considered how necessary that processing is for us as an organisation and how that processing might impact you.
As an example, we use web analytics to understand how you and other visitors interact with our website. Doing this doesn’t pose any significant risks or harm to you, but it does have demonstrable benefits both for you and Vegan Campaigns, as it enables us to improve your website experience in future.
We also carry out analysis on responses to our emails and appeals, using performance indicators like how many people open and click on links in our emails. This helps us to improve and personalise our future communications.
European law stipulates that you have ‘Individual Rights’ concerning how your information is stored and used by Vegan Campaigns. To exercise any of your rights laid out below, please email us at firstname.lastname@example.org.
You have the right to access the personal information that Vegan Campaigns holds about you. All you need to do is email us email@example.com explaining what information you would like to receive. We may need to ask you for some details to verify that you are who you say you are, but we will be happy to help.
You are entitled to have your personal information rectified if it is inaccurate or incomplete.
You have the right to object to the processing of your information. In certain circumstances you also have the right to either have your personal information erased or to restrict the processing of it.
For example, where we are processing your information with your consent, such as for the purpose of marketing to you via email, you can withdraw your consent at any time (by contacting us at firstname.lastname@example.org or using the unsubscribe link at the bottom of our emails). We will then stop using your data for this purpose.
Whether or not we completely erase your information will depend on the purpose of processing. There will be instances where we may restrict the processing of your information but would still need to hold your information on record.
You also have rights specifically related to ‘automated decision making’, of which ‘profiling’ is one example (and is highlighted in What do we do with your information?). If you do not want your information to be used by Vegan Campaigns for profiling or any other automated decision making, please email us expressing your wishes.
Finally, you have the right to what is known as ‘data portability’. This means that you can obtain and reuse certain of the personal information we hold about you for your own purposes (allowing you to copy or transfer it).
Making a complaint
If you would like to make a complaint about the way Vegan Campaigns uses information about you, please contact us directly at email@example.com.
Alternatively, you can raise a concern with the Information Commissioner’s Office or your local data protection supervisory authority. A full list of contact details data protection supervisory authorities in the EEA is available at https://edpb.europa.eu/about-edpb/board/members_en.
We do not have any control over the websites of any other organisation outside Vegan Campaigns. If you click on a link on our site that takes you to another website, we cannot be held responsible for your privacy when you are on that website.
Similarly, in instances where we have embedded content from third party websites or applications, such as videos from YouTube, Vegan Campaigns cannot be held responsible for your privacy or how your data is used when interacting with that content.
In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, Vegan Campaigns reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains.
Monitoring includes (without limitation) checks for viruses and other malignant code, and use or content that is unauthorised or unlawful or material that may cause offence in any way. Telephone calls may also be recorded.
Vegan Campaigns Limited is a company incorporated in England and Wales with registered number 09002183.